For those of you who have been following my blog this year, you will all recall that I had to have a Mohs Surgery and reconstructive surgery after. You also will recall the horror of seeing my face for the first time, and then the second time after that surgery.
After going to Boston and meeting a fabulous plastic surgeon there, I decided that the hospital should know what had been done to me.
My first attempt was to drive over and meet with Patient Relations, bringing my unfixed face, and pictures of the first two surgeries. I was patted on the head and told that “Sometimes these things happen”.
So, I wrote them a letter. I sent it to my daughter first to get her advice. She cleaned it up, and in the end produced a fantastic letter!
I sent it off, registered letter in July, and then waited. In fact last night Hubby and I were talking about how strange it was that we had not heard a word from the hospital.
Then on Tuesday in the mail, was a letter from the hospital. It was filled with apologies and concern on one hand and then a disclaimer on the other.
The one really laughable paragraph is when the doctor says he spoke to me in the OR before the first surgery. I think if you check dates on the blog you will see that the Anesthesiologist had me snowed under before I left the pre-op area.
Anyway, their letter showed me two things, 1) they realized that the original plastic surgeon could cause them real problems, and 2) they were covering their butts!
Hubby still isn’t happy, but I told him if I caused the surgeon one sleepless night, then I was happy. At least now they know why I did not come back for further treatment, and perhaps that surgeon will think twice about butchering someone else like he did me.
So, tell me. Have you ever had a doctor do something that either made you angry/uncomfortable/etc.? Did you alert the hospital to let them know what had occurred?
My current plastic surgeon Dr. P. is always up front with me and explains everything. Now that I have local anesthesia, he even tells me what he is doing while he is doing it.
Should doctors be accountable so that they teach their patients via slideshows, what they will do, so the patient will not pass out from the shock when they wake up in the recovery room?