I think sometimes you are going along, everything seems well and then there is frustration. My day began on Friday at 5:00 AM. I woke to feel a tad cold, so got up, made the coffee and checked the outside air temp. It was six degrees below zero!
I sipped my coffee, but then I had the thought that we had not had a fuel delivery in a while, so I went down to check the fuel level. Just a smidgen above Empty!
I came back up and alerted Jack to call for a delivery. Which he did. Explaining our plight.
The morning passed with my friends from the Jehovah Witnesses stopping by for a visit. They drove in with a normal car. No four wheel or all wheel drive. But it seems the driveway was fine for them. Jack and I went to get the mail, and I noted the driveway was so much better at the top then it had been. Good, I thought. The oil truck won’t have any trouble.
Then later in the afternoon, I went out to get some Mozzarella Cheese and I went right up the drive, no problem. So, imagine my confusion and disbelief when I got back home and Jack told me that the Oil Company had called and the driver had refused to deliver because our driveway was unsafe!
Now we usually catch the tank before it is this low, but heck we have had below zero temps all week and it just sucked up the oil! However, that being said, really, today the driveway was good. Not only could I get up the top of the drive with no problem at all, but the lower 3/4 of the drive where it is paved is completely clear!
Between Jack and I, we were able to relate our anger at this outright lie. At first, we were told that for an additional fee they could deliver tomorrow. Ha! We have used this company for 20 years. We told them if they tried to pull a fast one like that with us, we would bring our business to another company. We must have gotten the point across because they will deliver on Saturday morning, with no additional charge.
However, I am really annoyed. I have seen our driveway much worse in the winter and the driver never had a problem. So this is not sitting well with me at all.
As a child I recall the Oil Trucks having chains around their tires making deliveries in the snow. So, come on. This is 2019, not 1960 and people here in New England should know how to drive in snowy roads. And in the case of our drive on a small portion has snow on it! The rest is dry and clear!
Yes, yes. I am truly annoyed by this.
It is my hope they actually get here tomorrow and deliver fuel before we run out!
I’d be more than a bit annoyed.
Interesting that your heating is oil fired. Oil heating has been ditched here as oil is so expensive, in favour of gas, but that too has become very expensive. It seems we sell our gas to other countries cheaply and buy it back expensively. We rely on reverse cycle air con as many do, but that doesn’t work in really cold places but really here, aside from snowy mountains, there are few places where air con won’t heat your place adequately.
Some companies (many!) seem to care less about customer service these days. We need them, they know it and they could care less about maintaining good customer relations. So very sad. I sure hope you got your oil delivered!!