Well, the day started out quite happily. We got up, had a nice breakfast and then went to our bank to get our check and then head south to get our car.
We were excited the entire trip, talking happily about the “new” car. Really, the car is beautiful, and looks brand spanking new.
We arrived early at the dealership, and they ushered us into the accountants office. Memo to myself: Don’t allow anyone to ever do this to me again.
The agent attempted to get us to purchase more of a Warranty Package for the car. He kept stressing how expensive the keys and key fobs are if we should lose one.
After listening politely, we declined and then signed the ownership papers. We were escorted out, I was given a full set of keys and Hubby was handed a small manilla envelope with his key.
I prepared his vehicle with our EZ Pass and a radar detector, and then Hubby got behind the wheel of the new car, and off we drove. I was following him, and our plan was to meet at a little Dairy Bar for lunch.
When we pulled in, Hubby noted that he did not have anyway to lock the car. He had no key fob! I checked his pockets, I looked in the car. Then I called the Dealership. Our salesman was not in, but I spoke to the accountant, the closer, and a secretary. All blamed Hubby.
“Are you sure it’s not in Hubby’s pockets?”, “Did it fall on the floor?”
Lunch was not as nice as it could have been. Hubby was upset and frankly, so was I. Who sells a car without two sets of keys and door lock fobs?
Finally we got home, and Hubby called the dealership. He put the call on speaker phone and finally we reached our salesman. When I heard him say, “Well it is a used car and it didn’t come in with a second fob!” I wanted to jump through the phone and throttle him!
Do not lie to me. Do not lie to me! He knew this before we even left the lot, and yet he did not tell us. Worst of all, they first tried to blame Hubby for the loss. Now, a new fob with be just over $100.00 to buy the fob and have it programmed. The fob itself only costs about $20.00, and this dealership felt they could lie to us and not provide 2 complete sets of keys. What kind of business are they running there?
Hubby and I talked about it over dinner. Why on earth would a major dealer in southern New Hampshire be so petty as to cheat a customer out of a remote locking fob on a car? The price we paid was good, but still pricey. After all it was a 2012 car, with a little over 8000 miles!
We have decided to go to our local Toyota Dealership for any maintenance, and they will set us up with a fob.
But I must admit, I was fooled by these people and it makes me mad. Mad at me and mad at them! Buyer beware!
